Infrastructure, business applications and automation at the operational edge.
Junior IT Applications Support Technician
Apps ScriptMikroTikSynologyOdooPython / Linux
Conceptual reconstruction / systems overview
Reconstructed to explain the work. Not an original system screenshot.
Interactive concept / invented demo records
Service desk operations
Explore a conceptual support queue with priority and ownership visible to the support team.
CONCEPT INTERFACE NO PRODUCTION DATA
3 demo records
Conceptual reconstruction with invented sample data; not an original employer interface.
Demo request
System
Owner
State
Connectivity check
Network
Technician A
High
Application question
ERP
Technician B
Normal
Backup verification
Storage
Technician A
High
Priority labels illustrate triage. They are not production tickets, actual SLA results or measures of support performance.
CASE STUDY / 01
Apps Script service desk
Built and maintained a Google Apps Script ticket-management platform with auto-priority, SLA timers and real-time dashboards.
My contribution
Translated support workflows into a structured platform while providing L1, L2 and L3 support across business systems.
Methods & tools
Google Apps Script • Service management
Conceptual reconstruction
Apps Script service desk
A conceptual support flow: intake captures a request, rules assign priority, SLA timers track elapsed time, and a dashboard exposes ownership and status. This uses no production ticket records or invented performance metrics.
Conceptual reconstruction / systems overview
Reconstructed to explain the work. Not an original system screenshot.
This model uses public career descriptions. It contains no proprietary screenshots, customer records or credentials.
CASE STUDY / 02
Network & storage reliability
Tuned MikroTik routing, QoS, VPNs and firewalls; standardised Synology NAS backups and access controls.
My contribution
Worked on self-healing PTP/Netwatch behaviour and supported cPanel mail, Pastel accounting and Workpool CRM.
Methods & tools
MikroTik • Synology • cPanel
Conceptual reconstruction
Network & storage reliability
The diagram models layered operational dependencies, not an actual network map. Routing, application availability and access-controlled storage are distinct responsibilities; no internal addresses, credentials or customer topology are disclosed.
Conceptual reconstruction / systems overview
Reconstructed to explain the work. Not an original system screenshot.
This model uses public career descriptions. It contains no proprietary screenshots, customer records or credentials.
CASE STUDY / 03
ERP fit & Linux automation
Led Odoo ERP gap-fit analysis and UAT cycles, turning business requirements into development backlogs.
My contribution
Developed Python-driven Linux automation for provisioning, patching, backups and metrics export; documented SOPs and JAD processes.
Methods & tools
Odoo • Python • Linux • UAT
Conceptual reconstruction
ERP fit & Linux automation
A conceptual change cycle moves from business process assessment through gap analysis and a backlog into UAT and documented operations. Automated jobs require observability and review; no real server scripts are exposed.
Conceptual reconstruction / systems overview
Reconstructed to explain the work. Not an original system screenshot.
This model uses public career descriptions. It contains no proprietary screenshots, customer records or credentials.
Stabilise the foundation
Network, storage and business applications form an operational system.
Automate repeated work
Scripts and service-desk rules address recurring tasks.
Leave a support path
SOPs, UAT and documentation make changes easier to sustain.
Employment history and contributions verified against the supplied CV. System models are illustrative reconstructions, not original proprietary screenshots. Employer reference: Techniques Group. Each page is an independent portfolio interpretation; its palette is not presented as an official employer colour specification.